THE PRE-ARRIVAL EXPERIENCE

Turn a Stay into a Lifetime Memory

Connect pre-arrival questions, relevant stay enhancements and post-stay follow-up through managed communication alongside your hotel’s reservation systems.

Master Your Inventory
The Workflow

Seamless
Transitions.

Master every touchpoint from the moment of booking to the final check-out.

01

Pre-arrival communication

Share useful property information and capture requests using the booking data available.

02

Relevant stay enhancements

Present approved upgrade, dining or wellness options at appropriate points in the guest journey.

03

Concierge handover

Route requests to the hotel team responsible for the guest’s stay.

04

Return-stay invitations

Plan relevant follow-up for guests who have agreed to receive it.

Illustrative guest conversation

Personalize the conversation before arrival.

Example: the workflow shares approved celebration information and passes requests to reservations for availability and pricing confirmation.

Are you celebrating a special occasion during your stay?
Yes, our anniversary.
We have a celebration package with a private dining experience. May our team share the details and confirm availability?
Yes, please send the options.

Connected guest engagement

Stay connected before, during and after the stay.

Explore shared guest conversations and automated follow-up. We tailor the communication journey to your property, alongside your existing reservation systems.

Connect every guest conversation

0:15

Bring inquiries and conversation history into a shared workspace, giving your teams the context to coordinate responses and follow up with confidence.

Keep every guest follow-up moving

0:19

Create consistent follow-up across guest journeys with coordinated sequences, timely actions and repeatable workflows managed around your property's priorities.

Interface footage reflects an earlier platform release. Your managed service, workflows and integrations are configured around your property.

See it tailored to your property

Managed around your department

A clear scope. Meaningful measures.

We agree the audience, approved messages, booking process and team responsibilities before launch. Together, we select the measures that reflect your department’s goals.

  • Qualified enhancement requests
  • Completed upsells
  • Guest response and follow-up

Questions from hotel teams

Does Total Engage manage room inventory or rates?

Your PMS, booking engine and reservations team remain responsible for inventory, rates and confirmations. Total Engage focuses on communication and the agreed follow-up workflows.

Can messages use a guest’s arrival date?

Arrival-based automation requires an approved data source and tested integration or import process. We review those dependencies during discovery.

How do we keep upsells relevant?

Use permitted stay context and preferences, make the offer optional and confirm availability. Track completed enhancements and guest response rather than assuming every message generates revenue.