KIDS CLUB & CELEBRATIONS

Kids Club & Birthday Booking Follow-Up

Help parents explore party packages, coordinate inquiries and plan their next visit. Managed guest communication for hotel kids clubs and family experiences.

A smoother booking conversation.

1

Party inquiries

Capture preferred dates, group size and parent contact details for your team to review.

2

Package information

Share approved birthday brochures, themes and catering options.

3

Booking coordination

Guide parents to the property’s booking and payment process, with staff confirmation where required.

4

Return-visit campaigns

Plan relevant holiday and celebration invitations for parents who have agreed to receive them.

Illustrative guest conversation
Could you help me arrange a birthday party for 20 children?
Of course. Which date are you considering? I can share our packages while our team checks availability.
A Saturday next month would be ideal.
Here are the packages. Our celebrations team will help you compare dates and arrange the next step.

Turn a parent’s inquiry into an organized conversation.

Example: the workflow collects a request and shares approved packages. Your team checks capacity and confirms arrangements.

Connected guest engagement

A simpler path from inquiry to celebration.

See the scheduling and lead-management tools behind organized party inquiries, activity sessions and parent follow-up.

Coordinate every guest appointment

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Bring structure to spa appointments, venue tours and activity sessions with calendars that support individual bookings, recurring visits and group experiences.

Move high-value inquiries forward

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Give wedding, event and corporate inquiries a clear next step. Track opportunity stages, coordinate ownership and keep follow-up visible to the sales team.

Interface footage reflects an earlier platform release. Your managed service, workflows and integrations are configured around your property.

See it tailored to your property

Managed around your department

A clear scope. Meaningful measures.

We agree the audience, approved messages, booking process and team responsibilities before launch. Together, we select the measures that reflect your department’s goals.

  • Qualified party inquiries
  • Confirmed celebrations
  • Repeat family visits

Questions from hotel teams

Who receives the messages?

The parent or responsible adult who provides the contact details. The programme should use adult contacts and the minimum information needed for the booking.

Can parents pay a deposit from the conversation?

A workflow can share an approved payment link if your property supports one. Payment confirmation, terms and booking status follow the agreed hotel process.

Can we promote holiday programmes?

Yes. Use relevant adult contacts, their communication permissions and interests, with clear dates and booking instructions.