Hotel Guest Retention & Loyalty Campaigns

Build ongoing guest relationships with relevant WhatsApp campaigns, contact segmentation and managed follow-up for hotels and resorts across MENA.

The Guest Journey.

Useful guest segments

Organize approved data around expressed interests, visit history and department engagement.

Return-visit campaigns

Create relevant reasons to return, from a new dining experience to a seasonal stay package.

Loyalty communication

Explain your existing loyalty benefits and direct guests to an approved next step.

Managed follow-up

Coordinate replies and review results with the team responsible for the guest relationship.

Illustrative guest conversation

Give past guests a reason to reconnect.

Example: an opted-in guest receives an invitation relevant to a previous dining interest. Their reply connects to the outlet’s booking process.

We have a new seasonal tasting menu. Would you like to see the details?
Yes, we enjoyed dining with you last time.
Here is the menu and our reservation link. Our team can also help you find a suitable evening.

Connected guest engagement

Build a conversation that continues after checkout.

See the automation and inbox tools behind ongoing guest relationships. Our team plans and manages the campaigns around your audience and their reasons to return.

Keep every guest follow-up moving

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Create consistent follow-up across guest journeys with coordinated sequences, timely actions and repeatable workflows managed around your property's priorities.

Connect every guest conversation

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Bring inquiries and conversation history into a shared workspace, giving your teams the context to coordinate responses and follow up with confidence.

Interface footage reflects an earlier platform release. Your managed service, workflows and integrations are configured around your property.

See it tailored to your property

Managed around your department

A clear scope. Meaningful measures.

We agree the audience, approved messages, booking process and team responsibilities before launch. Together, we select the measures that reflect your department’s goals.

  • Completed return visits
  • Repeat dining and wellness bookings
  • Engagement and opt-out trends

Questions from hotel teams

Is this a new points-based loyalty programme?

Total Engage supports engagement around your guest relationships. Programme rules, points and benefits remain with your existing loyalty systems unless separately scoped.

Can we reconnect with inactive guests?

Yes, where your property has appropriate permission. Define inactivity, select a relevant reason to reconnect and respect opt-outs and campaign frequency.

How should retention be measured?

Define a repeat visit consistently, compare similar periods or cohorts and connect campaigns to completed visits where possible. Message reads alone do not establish retention.